AI Scorecards
Your rubrics. Your rules. Every interaction graded.
Your definition of quality, applied automatically to every conversation. Build scorecards around your standards and let Solidroad do the rest.
The sharpest QA instincts,
now on autopilot.
Scoring that gets smarter with each calibration
Each calibration sharpens the scoring model, aligning evaluations with your team’s real standards.
Instantly score your entire queue
No sampling, no guesswork. 100% of conversations are evaluated with consistent, reliable logic.
Dynamic scorecards fit the way you grade
Customize criteria and weighting so scoring aligns with your exact QA standards and wofkflows.
Control how quality is measured by configuring custom metrics, weighting critical steps, establishing automatic pass/fail triggers, and embedding your team’s expertise into every evaluation the system performs.
Solidroad interprets multi-turn exchanges, customer emotions, and agent decision-making, scoring each moment using the same depth of understanding your most experienced QA reviewers would apply manually.
Every calibration, correction, and score adjustment feeds back into the model, refining how conversations are evaluated and ensuring your QA standards get sharper with each interaction reviewed.
